REFUND POLICY

Refund Eligibility

At Dormmate, customer satisfaction is our priority. Refunds are available for products that are defective, damaged during transit, or significantly different from the item described at the time of purchase. To qualify for a refund, customers must notify us within 3 days of delivery, providing proof of issue such as photographs or videos. Refunds will not be granted for products damaged due to improper installation or mishandling by the buyer or any third party.

Return & Inspection Process

Once a refund request is approved, customers must return the product in its original packaging with all accessories and documentation included. Upon receiving the returned item, our technical team will inspect it for eligibility. If the product meets the refund criteria, we will process the refund within 10 business days via the original payment method. Shipping costs for returns may be borne by the customer, unless otherwise agreed.

Exclusions & Limitations

Refunds are not offered for custom orders, promotional items, or motors that have been installed and used beyond basic testing. Dormmate reserves the right to reject refund requests if the product shows signs of tampering or unauthorized repair. For further clarification or assistance, customers are encouraged to contact our support team, who are always happy to help resolve any issues swiftly and fairly.

Eligibility Criteria

To be eligible for a refund, customers typically must meet certain conditions:

The product must be unused or only lightly tested.
Refund requests should be made within a set period, usually 1 to 3 days from delivery.
Proof of purchase is required (such as a receipt or invoice).
The item should be returned in original packaging with accessories and manuals.
Some policies allow partial refunds for returned products missing components.