Dormate customer Care

Dormate motors are compatible with a wide range of sliding gates made of iron, steel, aluminum, or wood. Whether for residential, commercial, or industrial use, our motors are designed to handle gates weighing up to 5000 kg, depending on the model.

Yes, all our automatic sliding gate motors come with two remote controls included in the package. Additional remotes, wireless keypads, or mobile app control options are also available upon request for added convenience and security.

Absolutely. All Dormate gate motors include a manual release key mechanism. In the event of a power outage, you can safely disengage the motor and operate the gate manually.

Yes, we offer professional installation services across most major cities in India through our certified technician network. Installation charges may vary depending on site conditions and motor capacity. You can request a quote during checkout or contact our support team for assistance.

All Dormate India gate motors come with a 1-year standard warranty covering manufacturing defects. Note: Machinal parts not covered under warranty, and Extended warranty plans are also available at the time of purchase. Our support team is always here to guide you through warranty claims and service requests.

Absolutely. Our sliding gate motors are designed to withstand extreme temperatures, dust, and rain, making them ideal for Indian weather. Each model is built with corrosion-resistant materials and tested for long-lasting outdoor performance. IP rating are 44.

Choosing the right motor depends on your gate’s weight, length, and usage frequency. Our team can help recommend the ideal model based on your site measurements and usage pattern. You can also refer to our model comparison guide on the product page.

Yes, Dormate provides customized AMC packages to ensure your gate motor runs smoothly year-round. Plans can include regular servicing, priority support, and discounted spare parts. Contact us to learn more or request a quote.

Absolutely. Our motors support integration with most home automation systems, RFID access controls, and safety photocells. Let us know your setup, and we’ll guide you through compatibility options.

Key factors include gate weight, length, frequency of use, power supply type (230V or 24V), and available space for motor installation. For commercial or high-frequency usage, opt for motors with higher duty cycles and thermal protection.

Yes, Dormate offers virtual and on-site assessments in select regions. Our team evaluates your gate’s specifications and environmental conditions to recommend the most suitable motor for reliable long-term use.

A standard motor kit typically includes:

• The motor unit with integrated control board

• Mounting hardware and bolts

• Limit switches and manual release key

• Two remote controls

• Installation guide Check product details for rack quantity, accessories, or optional add-ons like photocells, Wi-Fi kit and flashing lights.

Most Dormate motors operate on a single-phase 230V AC power supply. However, 24V DC models are also available for low-voltage or solar-compatible setups. Always confirm the voltage requirements listed on the product label or datasheet before installation.

In the event of a power outage, your gate motor will stop operating automatically. However, all Dormate motors are equipped with a manual release key, allowing you to safely disengage the motor and operate the gate by hand.

Yes, Dormate sliding gate motors can be connected to a UPS, inverter, or battery backup system to maintain operation during power cuts. Ensure the backup unit is rated appropriately for the motor’s wattage and startup current.

Absolutely recommended, especially in areas with frequent power fluctuations or lightning exposure. Installing a surge protector or stabilizer can safeguard the control board and motor components from electrical damage.

Each Dormmate motor model is designed with specific rack support parameters and weight-bearing capacities to ensure optimal gate performance and durability.

• Secure & Seamless Series: This model supports a maximum of 6 racks, each measuring 1 meter, suitable for lighter gates and standard residential applications.

• Strong Series: Engineered for heavy-duty operations, this series accommodates up to 8 racks, each 1 meter in length, making it ideal for larger gates and commercial installations.